What are the essential characteristics of a good leader or manager?
The 5 features that a good manager must develop are easy to understand but not so simple to implement.
Practice active listening: Always listen to your staff. The most important thing is that you feel heard and not remain a mere conversation where techniques put into practice a course automatically but the delivery note and the intention you have in that meeting.
Keep in mind that people do not are robots: People work for many reasons not only economic. This is something I never forget a great manager. Focus your motivation aspects for which a person works in your company or in your apartment: security, association with a great brand, feel valid in society, develop and learn etc..
Have high credibility: You can not demand what is not practiced. Phrase, "Walk the talk", or "do what you preach" should be a cornerstone of your leadership.
Do not direct, practice coaching with your team. A good boss has two functions, one is to perform the tasks of his job and the other is to develop its employees in order to create high performance teams. Coaching is the most modern and powerful methodology to develop people in the company.
A good boss has two functions, one is to perform the tasks of his job and the other is to develop its employees
Treat your customers as heads. Never forget that your customers are your top leaders, if they fail falls organizational pyramid, so you should treat them as general managers of the company and you must convey this philosophy to all your gear.